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Let's TalkLast updated: March 27, 2026
XSoftHub provides professional digital software services, including custom development, DevOps, AI agents, process automation, and SaaS products. Given the digital and intangible nature of these services, and the fact that delivery entails the immediate dedication of specialized resources, time, and team expertise, services that have commenced are considered delivered from the start of their execution. This refund policy is designed to be fair to both parties, acknowledging both XSoftHub's investment and the Client's legitimate interests.
XSoftHub's recurring services (maintenance, managed DevOps, SaaS product access) are billed in complete billing cycles (monthly or annual), according to the plan chosen by the client. Custom development projects are billed according to the milestones established in the project contract. Billing begins on the service or project start date. Charges for the current billing period are non-refundable once the period has begun and resources have been allocated, except under the circumstances expressly described in this policy.
The Client may cancel recurring services at any time by written notice to billing@xsofthub.com with a minimum of fifteen (15) days' notice before the start of the next billing period. Cancellation of ongoing custom development projects must be notified in writing and will be subject to the termination conditions established in the project contract, including payment for work performed up to the effective cancellation date. Cancellation does not exempt the client from paying outstanding invoices or for deliverables already completed.
XSoftHub's refund policy is as follows: (a) Recurring services — no refunds are issued for the current billing period once it has begun. If the client cancels during an active period, the service will remain available until the end of that period; (b) Custom projects — payments made for completed and delivered milestones are non-refundable. If the project is cancelled by the client before completion, XSoftHub will settle the work performed up to the cancellation date on a proportional basis; (c) Advance payments — initial deposits are refundable only if XSoftHub has not started the contracted work within the agreed timeframe due to causes exclusively attributable to XSoftHub; (d) SaaS product access — no refunds are issued for the current month; cancellation will take effect at the end of the paid period. All applicable refunds will be processed through Stripe to the original payment method within 5 to 10 business days.
If the Client wishes to modify the subscription plan or project scope during service execution: (a) Plan changes (SaaS) — upgrades to a higher plan take effect immediately with a prorated charge adjustment. Downgrades take effect at the start of the next billing period, with no refund for the current period; (b) Scope changes in projects — any expansion or reduction of the original scope must be formalized through a written change order, which may entail adjustments to the budget and timeline. Work already performed according to the original scope is non-refundable. To request a plan change, contact billing@xsofthub.com.
If the Client believes a charge is incorrect or unauthorized, they must notify XSoftHub within a maximum of thirty (30) days from the charge date, contacting billing@xsofthub.com with the details of the discrepancy. XSoftHub will review the claim and respond within a maximum of ten (10) business days. XSoftHub requests that clients manage billing discrepancies directly with the company before initiating any chargeback procedure with their bank or financial institution, as unjustified chargebacks may result in immediate service suspension. For unresolved disputes, the parties will resort to the resolution mechanisms established in the Terms of Service.
XSoftHub is committed to excellence in the delivery of its services. If the Client is not satisfied with the quality of the deliverables, we invite them to communicate this immediately through the designated channels so that our team can evaluate the situation and propose the necessary corrections or adjustments. Revisions and corrections within the agreed scope are part of our quality commitment and do not generate additional costs. For custom development projects, XSoftHub offers a post-delivery warranty period (as established in the contract) during which functional errors not attributable to the client are corrected at no charge. This guarantee does not constitute an automatic right to a refund, but rather a commitment to service excellence.
For any inquiries related to billing, payments, subscriptions, cancellations, or refund requests, the Client can contact XSoftHub's billing team through the following means: Email: billing@xsofthub.com. Our billing team is available Monday through Friday during business hours and is committed to responding within a maximum of two (2) business days. For urgent billing emergencies, please include "URGENT" in the email subject line. XSoftHub maintains complete records of all transactions processed through Stripe, available upon request.