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Let's TalkLast updated: March 27, 2026
By engaging, accessing, or using any services offered by XSoftHub (hereinafter "the Company", "we", "us", or "our"), you ("the Client" or "you") agree to be bound by these Terms of Service, as well as our Privacy Policy and any additional policies published through our official channels. If you are acting on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these terms. If you do not agree with any of the conditions set forth herein, please do not use our services.
XSoftHub is a software development company that offers the following professional services: (a) Custom software development — design, construction, and maintenance of web applications, mobile apps, and enterprise systems tailored to the client's specific needs; (b) DevOps — implementation and management of CI/CD pipelines, cloud infrastructure, monitoring, and operations automation; (c) Artificial Intelligence Agents — development and integration of solutions based on language models, intelligent automation, and decision-making systems; (d) Process automation — digitization and optimization of business workflows through RPA tools and custom solutions; (e) Proprietary SaaS products — including IP Info and other software-as-a-service platforms developed and maintained by XSoftHub. The detailed description, scope, and specific conditions of each service are defined in the corresponding Project Scope Agreement or Service Level Agreement.
To access certain services or SaaS products from XSoftHub, the creation of an account may be required. You agree to: (a) provide truthful, accurate, current, and complete information during the registration process; (b) maintain the confidentiality of your access credentials and not share them with third parties; (c) immediately notify XSoftHub of any unauthorized use of your account or any other security breach; (d) accept responsibility for all activities carried out under your account. XSoftHub reserves the right to suspend or cancel accounts that violate these conditions or that present false or fraudulent information.
The Client agrees to use XSoftHub's services only for lawful purposes and in compliance with applicable regulations. The following are expressly prohibited: (a) using the services to develop, distribute, or facilitate malicious software, fraudulent activities, or any unlawful activity; (b) attempting to gain unauthorized access to XSoftHub's systems, networks, or data, or those of third parties; (c) infringing intellectual property rights, trademarks, patents, or privacy rights of any person or entity; (d) reverse engineering, decompiling, or disassembling any software or system delivered by XSoftHub, unless expressly permitted by applicable law; (e) sublicensing, reselling, or transferring the services or access thereto without the prior written consent of XSoftHub. Violation of this policy may result in immediate termination of the contract and applicable legal action.
Payments for XSoftHub services are processed securely through Stripe, Inc., an external PCI-DSS certified payment processing provider. By providing your payment information, you authorize XSoftHub to make the corresponding charges according to the agreed terms. The applicable conditions are as follows: (a) Custom projects — billing is based on milestones or conditions established in the project contract (deposit, intermediate deliveries, closure); (b) Recurring services (DevOps, maintenance, SaaS) — billed monthly or annually depending on the chosen plan; (c) Prices are expressed in U.S. dollars (USD) and do not include applicable taxes; (d) XSoftHub reserves the right to modify its rates with a minimum notice of 30 days; (e) Failed or rejected payments may result in temporary suspension of service until the situation is resolved; (f) Payment processing is subject to Stripe's Terms of Service (stripe.com/legal). XSoftHub does not store complete credit card numbers in its systems.
Unless expressly agreed otherwise: (a) XSoftHub retains ownership of all source code, methodologies, tools, libraries, frameworks, and pre-existing IP used in the provision of services; (b) Software developed specifically for the Client and fully paid for is transferred to the Client upon completion of full payment, as agreed in the contract; (c) XSoftHub retains the right to reuse generic components and non-client-specific knowledge in other projects; (d) The Client does not acquire any rights to XSoftHub's trademarks, trade names, logos, or corporate identity; (e) XSoftHub's proprietary SaaS products are licensed to the Client under the specific terms of each product, without transfer of ownership.
Both parties agree to maintain the confidentiality of all information designated as confidential or that, by its nature, should reasonably be considered as such. This obligation includes: (a) technical, commercial, financial, and strategic information of either party; (b) client, employee, and vendor data; (c) source code, system architecture, and technical documentation. Confidentiality obligations shall remain in force during the contractual relationship and for a period of five (5) years after its termination. Excepted from this obligation is information that is in the public domain, that the recipient already knew prior to disclosure, or that must be disclosed by legal or judicial mandate. For inquiries regarding specific confidentiality agreements, contact legal@xsofthub.com.
XSoftHub is committed to providing its services with the highest level of quality and professionalism. For SaaS products and managed services, availability levels and response times are defined in the corresponding Service Level Agreement (SLA). XSoftHub does not guarantee uninterrupted service availability and shall not be liable for interruptions due to: (a) scheduled maintenance communicated in advance; (b) force majeure, natural disasters, or events beyond XSoftHub's reasonable control; (c) failures in third-party infrastructure (cloud providers, telecommunications, etc.); (d) actions or omissions of the Client itself. In the event of an interruption, XSoftHub will make all reasonable efforts to restore the service as quickly as possible.
To the maximum extent permitted by applicable law: (a) XSoftHub shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, even if advised of the possibility of such damages; (b) XSoftHub's total liability to the Client for any claim arising from or related to the services provided shall not exceed the total amount paid by the Client to XSoftHub during the six (6) months preceding the event giving rise to the claim; (c) these limitations shall apply regardless of the legal theory under which the claim is brought (contract, tort, statute, or otherwise). Some jurisdictions do not allow the exclusion of certain damages, so the above limitations may not apply in full.
The Client agrees to defend, indemnify, and hold harmless XSoftHub, its directors, employees, contractors, and agents from any claim, damage, loss, cost, or expense (including reasonable attorneys' fees) arising from: (a) the Client's use of the services in violation of these Terms; (b) the Client's infringement of third-party intellectual property rights; (c) the Client's violation of any applicable law or regulation; (d) the content, data, or materials provided by the Client to XSoftHub in the context of service delivery.
Either party may terminate the contractual relationship by written notice with a minimum of thirty (30) days' notice, unless the specific contract establishes different conditions. XSoftHub may suspend or terminate services immediately in the event of: (a) material breach of these Terms by the Client; (b) non-payment that persists after the corresponding notice; (c) fraudulent or illegal conduct. Upon termination, the Client must cease all use of the services and licenses granted. XSoftHub will make the Client's data available for a reasonable period after termination, as set forth in the contract. Provisions that by their nature should survive termination (confidentiality, intellectual property, limitation of liability) shall remain in force.
XSoftHub reserves the right to modify these Terms of Service at any time. Modifications will be notified to the Client with a minimum of fifteen (15) days' advance notice by email to the registered address or by prominent notice through our official channels. Continued use of the services after the modifications take effect will constitute acceptance of the new terms. If the Client does not agree with the modifications, they must communicate this in writing to legal@xsofthub.com before the effective date.
These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction where XSoftHub has its principal place of business, without regard to its conflict of law provisions. Any dispute arising from or related to these Terms that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of said jurisdiction. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. XSoftHub's failure to enforce any right or provision shall not constitute a permanent waiver of such right. These Terms, together with the specific project contract or SLA, constitute the entire agreement between the parties with respect to the subject matter described herein. For any legal inquiries, contact legal@xsofthub.com.